Terms of service

These terms apply when you use this website or buy from InterOptika online. By placing an order you agree to them. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

1. Who we are

  • Trading as: InterOptika, Now You See Me by InterOptika, and M&A Suliman Optometrists
  • Registered name: [REGISTERED COMPANY NAME] [TO CONFIRM]
  • Registration number: [XXXX/XXXXXX/XX] [TO CONFIRM]
  • VAT number: 4810104341
  • Head office: 90B Church Street, Mayfair, Johannesburg, 2092
  • Email: info@interoptika.co.za
  • Phone: 011 839 1593 | WhatsApp: 079 913 5043

Our optometrists are registered with the Health Professions Council of South Africa (HPCSA).

2. Products and prices

  • All prices are in South African Rand and include VAT. Delivery is charged separately at checkout unless stated otherwise.
  • We show product colours and details as accurately as we can, but screens vary.
  • Stock levels change quickly between our online store and our five practices. If an item becomes unavailable after you order, we'll contact you and offer an alternative or a full refund.
  • If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full.
  • Some brands are available in store only.

3. Orders and payment

Your order is an offer to buy. A contract is formed when we confirm your order by email. Payment is taken at checkout through our secure payment provider; we don't store your card details.

4. Prescriptions, eye tests and contact lenses

  • Prescription lenses are made to a valid prescription. You can use a prescription from an eye test at one of our practices or provide a recent prescription from another registered practitioner. We may contact you or your practitioner to confirm details.
  • Contact lenses are only supplied against a valid contact lens prescription.
  • Information on this website is general and doesn't replace an eye examination. If you notice any sudden change in your vision, see an optometrist or doctor promptly.

5. Medical aid

We accept most major South African medical aids. Your benefits depend on your scheme and plan, and any amount your medical aid doesn't cover is payable by you. See our medical aid page for details.

6. Delivery, returns and cancellations

Please see our Shipping policy and Return and refund policy, which form part of these terms. These include your right to cancel an online order within 7 days of receiving it, where it applies.

7. Your account

Keep your login details safe. You're responsible for activity on your account. Tell us straight away if you think someone else has access.

8. Intellectual property

Content on this website, including text, photos and logos, belongs to us or our brand partners and may not be copied without permission. Brand names and trademarks belong to their owners.

9. Liability

To the extent the law allows, we aren't liable for indirect or consequential loss arising from use of this website or our products. This doesn't exclude liability that can't be excluded under South African law, including your rights under the Consumer Protection Act.

10. Privacy

We handle your personal information in line with the Protection of Personal Information Act (POPIA). See our Privacy policy.

11. Changes and governing law

We may update these terms from time to time. The version on this page when you place your order applies. These terms are governed by the laws of South Africa.

12. Complaints

If you're unhappy, please contact us first at info@interoptika.co.za and we'll try to resolve it quickly. You may also contact the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission.