Privacy policy

InterOptika respects your privacy. This policy explains how we collect, use and protect your personal information, online and at our five practices, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who is responsible

[REGISTERED COMPANY NAME] [TO CONFIRM], trading as InterOptika, Now You See Me by InterOptika and M&A Suliman Optometrists, 90B Church Street, Mayfair, Johannesburg, 2092. VAT number 4810104341.

Information Officer: [NAME] [TO CONFIRM], info@interoptika.co.za

2. What we collect

Contact and account details: name, email, phone number, delivery and billing address, ID number where required.
Order information: what you bought, payment status and delivery details. Card payments are handled by our payment provider; we don't see or store your full card number.
Health information: your eye test results, prescriptions, medical history relevant to your eye care, and medical aid details.
Website information: device, browser, pages visited and cookies. See section 7.

3. Your health information

Health information is special personal information under POPIA. We collect it only to provide eye care and optical services to you, and it's handled by our HPCSA-registered optometrists and staff under a duty of confidentiality. We share it only with your consent, with your medical aid to process a claim, or where the law requires it. We don't use your health information for marketing.

4. How we use your information

to process orders, deliveries, collections and returns
to book and carry out eye tests, and make and fit your glasses or contact lenses
to submit claims to your medical aid
to send appointment reminders and recall notices when your next eye test is due
to respond to your questions and complaints
to send marketing, but only if you've opted in. You can unsubscribe at any time.
to meet our legal, tax and professional record-keeping obligations

5. Who we share it with

We share information only as needed with service providers who help us run our business, including our e-commerce platform (Shopify), payment providers, couriers, lens laboratories and suppliers, and your medical aid. They may only use it to provide services to us. Some providers, such as Shopify, store data outside South Africa. Where this happens, we rely on providers that are bound by data protection laws or agreements that give a similar level of protection to POPIA. We never sell your personal information.

6. How long we keep it

We keep clinical records for as long as required by HPCSA guidelines and other applicable law, and other records only as long as needed for the purposes above or as required for tax and accounting.

7. Cookies

Our website uses cookies to make the shop work (for example, your cart) and, with your consent, to understand how the site is used and to show relevant ads. You can manage cookies through the banner on our site or your browser settings.

8. Security

We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. If a breach affects you, we'll notify you and the Information Regulator as required by POPIA.

9. Your rights

You can ask to see the personal information we hold about you, ask us to correct or delete it, object to certain processing, or withdraw consent to marketing. Email info@interoptika.co.za. If you're not satisfied with our response, you can complain to the Information Regulator (South Africa) at inforegulator.org.za.