Refund policy

We want you to love your eyewear. If something isn't right, here's how returns, exchanges and refunds work at InterOptika, online and at all five of our practices.

Change of mind: 14 days

You can return non-prescription items (sunglasses, frames bought without lenses, and accessories) within 14 days of delivery or collection for a refund or store credit, as long as they are:

unworn and in the same condition you received them
returned with all original packaging, case, cloth, tags and authenticity cards
accompanied by your order number or till slip

For online orders, this includes your 7-day cooling-off right under section 44 of the Electronic Communications and Transactions Act. If you return an online order for change of mind, the only cost to you is the courier cost of sending it back. Returns in store cost nothing.

Items we can't take back for change of mind

Prescription glasses and prescription sunglasses: lenses are made to your prescription and fitted to your chosen frame, so they can't be resold.
Contact lenses and solutions that have been opened, or where the seal is broken.
Frames that have had lenses fitted or have been adjusted or altered at your request.

If you have any concern about your prescription glasses, please contact the practice where you had your eye test. Our optometrists will check your prescription, fit and lenses with you.

Faulty items: 6 months

Under the Consumer Protection Act, if a product is defective you can return it within 6 months and choose a repair, a replacement or a refund. Many of our brands also carry a manufacturer's warranty for longer. Ask us for details.

This doesn't cover normal wear and tear, scratches, accidental damage, or damage from misuse, heat or incorrect cleaning.

How to return

In store: bring the item to any of our five practices (Mall of Africa, Norwood, Mayfair, Newtown Junction or Lenasia), with your order number or slip.
By courier: email info@interoptika.co.za or WhatsApp 079 913 5043 with your order number and the reason for the return. We'll send you the return address and instructions. Please use a tracked service; parcels stay your responsibility until we receive them.

Refunds and store credit

Once we've received and checked your return, you choose:

a refund to your original payment method, or
store credit you can use online or at any of our five practices.

We process refunds within 10 business days of receiving the item. Your bank may take a few more days to show it. Where a medical aid paid for part of your purchase, we reverse that portion with your medical aid and refund only the amount you paid.

Exchanges

Want a different colour or style? Return the original item as above and place a new order, or visit any practice and we'll swap it on the spot, subject to availability.