Shipping policy

We deliver anywhere in South Africa, and you can also collect from any of our five practices.

Delivery options and costs

Standard delivery: R[XX], [X–X] business days [TO CONFIRM]
Express delivery: R[XX], [X–X] business days [TO CONFIRM]
Free delivery on orders over R[XXXX] [TO CONFIRM]
Collect in store: free at Mall of Africa, Norwood, Mayfair, Newtown Junction or Lenasia

We currently deliver within South Africa only.

When your order ships

In-stock orders placed before [12:00] on a business day are dispatched from our Johannesburg stock room within [1–2] business days [TO CONFIRM]. Business days are Monday to Friday, excluding public holidays. We'll email you a tracking link as soon as your parcel is on its way.

If an item is out of stock or needs to be ordered from the supplier, we'll contact you with an expected date before we dispatch, and you can choose to wait or cancel for a full refund.

Prescription glasses

Prescription glasses and lenses are collected and fitted in store, so an optometrist can check the fit and your vision with the new lenses. We'll let you know as soon as they're ready at your chosen practice.

Collecting in store

Choose "Pickup" at checkout and select your practice. Wait for your "ready for collection" email or message, then bring your order number and ID. Orders are held for 30 days.

Receiving your parcel

Please check your parcel when it arrives. If the packaging is damaged or anything is missing, let us know within 48 hours at info@interoptika.co.za or on WhatsApp at 079 913 5043, with photos if possible, and we'll sort it out with the courier.

If the courier can't deliver after repeated attempts and the parcel comes back to us, we'll contact you to arrange re-delivery. A new delivery fee may apply.